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11 August 2015

Exam Helpline opens Wednesday 12th August

Exam Helpline opens Wednesday 12th August

Exam Helpline opens Wednesday 12th August to support more than 56,000 Leaving Certificate students

Freephone Helpline on 1800 265 165

As you are endeavouring to make sense of your Leaving Cert results, the IGC welcomes the launch of The Examination Helpline 2015. Hosted by the National Parents’ Council Post Primary (NPCpp), it will open next Wednesday, 12th August to offer advice, information and support to Leaving Certificate students receiving their exam results.

The 1800 265 165 Freephone Helpline opens from 10 a.m. on results day, Wednesday, 12th August, to take calls from students, parents and teachers seeking advice and information on what choices are available to students, and will continue until Wednesday, 19th (see Freephone operating hours below).

The Helpline is sponsored by the Irish Independent and eircom and is supported by the Department of Education and Skills. It is staffed by members of the Institute of Guidance Counsellors who are fully qualified experts in their field.  A representative of the grant-awarding body, SUSI, will also be on hand to answer queries.

The Helpline received thousands of calls last year, and helped students to make informed decisions about the choices they faced and their future career paths.

Those seeking advice, information or reassurance can contact the Helpline on 1800 265 165 and speak to experienced, professionally-trained guidance counsellors.  All queries on third level courses, such as the points system, rechecks, repeats, CAO procedures, apprenticeships and further training options will be dealt with in a professional and confidential manner.

In recent years, calls to the Helpline have increased which shows the need for the personal touch at the end of a phone line at a much pressurised time for students and their parents.

This year, the lines will be open from Wednesday, 12th August, for six days in total. Guidance counsellors will answer examination result queries on 12th, 13th and 14th, and then help with CAO first round queries on the 17th, 18th and 19th.

To complement the Freephone Exam 2015 Helpline, will be running an interactive CAO blog on Wednesday August 12 from 10am and on Monday August 17 from 8am,  Members of the IGC will also be staffing this,  answering all queries and concerns around the results and further and higher education and career options.
You can send questions directly to the blog itself, tweet queries via #IndoSubmit or send emails to
No matter how prepared students are, this can be a confusing and stressful time and talking to a professional can really help. 

The opening hours of FREEPHONE HELPLINE 2015 are:

Wednesday, 12th August:  10 a.m. - 7 p.m.
Thursday,     13th August:  10 a.m. - 7 p.m.
Friday,         14th August:   10 a.m. - 1 p.m.
Monday,      17th August:     8 a.m. - 7 p.m.
Tuesday,      18th August:     8 a.m. - 7 p.m.
Wednesday, 19th August:     8 a.m. - 1 p.m.


For further information contact:
Betty Mc Laughlin, President, Institute of Guidance Counsellors, Mobile: 087-1258624
Mai Kerins, Vice-President, Institute of Guidance Counsellors, Mobile: 086-6002964